Refund Policy

Customer satisfaction is important to us at Hafele Service Help Center.

Service Fees

• Visiting or inspection charges are non-refundable once the technician arrives
• Service charges are non-refundable after service completion

Advance Payments

If an advance payment is made and the service is canceled before technician dispatch, a refund may be considered.

Refund Processing

Approved refunds will be processed within 5–7 business days.

No Refund Scenarios

• Completed services
• Dissatisfaction not related to service quality
• Issues caused by misuse or external factors

Refund Method

Refunds will be made using the original payment method or via bank transfer.